How to Build a Winning Team
Each year at the start of football practice, Vince Lombardi, the coach of the Green Bay Packers started his season the same way. His opening statement to his players was, “This is a football.” Every year, John Wooden, the legendary basketball coach of the UCLA Bruins started his first practice of the season by demonstrating to his players how to properly put on their socks to prevent...
Read MoreYour Social Media Policy?
What’s the best way to develop a social media policy for employees without sounding like “big brother?” Every dealership needs to have a clear and simple policy regarding social networks like Facebook or MySpace. The first step should be to call a meeting specifically to discuss the process and policy of the company in regard to social media. I advise making this meeting ...
Read MoreWhose Responsible for the Customer Relationship?
Dealerships take the heat for their people, but the reality is your team members in sales and service interact with customers every day and are the ones who “make or break” the relationships. Problem is, too often your people feel they have no “skin in the game.” That means when a customer interaction goes bad, some employees don’t work as hard as they should to fix...
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